Privacy Policy

Last Updated: 17/1/2025

Alutra Pty Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide when booking a service.

• Pool and Location Information: Details about your pool or property to facilitate service delivery.

• Payment Information: Managed securely through Marketbox, our third-party booking and payment platform.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and payments (via Marketbox).

• Communicate with you about your lessons, schedules, and updates.

• Improve our services and customise offerings.

• Send promotional emails (with your consent).

3. Sharing Your Information

• With Marketbox: Your data is shared with Marketbox for booking and payment management. Refer to their privacy policy for details.

• Marketing: We may use your email address for marketing purposes, but you can opt out at any time.

• Legal Requirements: We may disclose your information if required by law.

4. Data Security

We implement robust security measures to protect your information. However, no system can guarantee absolute security.

5. Your Rights

You can:

• Request access to the information we hold about you.

• Opt-out of marketing communications.

• Request deletion or correction of your personal data.

6. Third-Party Links

Our website may contain links to third-party sites, including Marketbox. We are not responsible for their privacy practices.

7. Contact Us

For privacy-related questions, please contact us at:

• Email: swim@alutra.au

• Phone: 08 7095 9225